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Replies in this thread : 9

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Topic : Bt broadband

robin
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Posts : 192

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30/08/2014 : 09:08:53      reply with quote


I anyone else having difficulty with bt broadband? Mine has gone so slow I cannot use bbc I player. The bt chap told me the correct signal was not being sent from the exchange, then said I'd receive a call in two days. A subsequent email threatened me with a charge of 129.99 if the problem wasn't theirs.
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GAMEKEEPER
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Posts : 693

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31/08/2014 : 12:32:14      reply with quote


Sounds like you need to move to either Virgin Media or Sky. Virgin Media charge 75 for call out charges deemed not their fault.

I've been with Virgin Media for 15 years, or there abouts. Customer Services vary in effectiveness, but the services are generally good.
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thediceman
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Posts : 14

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31/08/2014 : 15:23:19      reply with quote


BT certainly been slow Saturday, slightly better Sunday, generally very reliable
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dogcatcher
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Posts : 3747

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01/09/2014 : 01:33:00      reply with quote


so bt is no longer EPIC laugh :D plenty of other suppliers shop abouthappy :)
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Janey_Jane
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Posts : 58

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05/09/2014 : 08:05:30      reply with quote


Our BT broadband also slow some evenings, likewise unable to watch iPlayer last night. Have BT come back to you Robin? I will be contacting them today to complain also.
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robin
Website Member
Posts : 192

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05/09/2014 : 08:11:26      reply with quote


The engineer is due today, the follow up call on Sunday consisted mainly of reminding me it's 129.99 if it's my fault. According to my iPad my download speed is 0.49 according to bt it should be upto 17. We'll see.
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robin
Website Member
Posts : 192

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05/09/2014 : 11:43:27      reply with quote


Broadband fixed, needed reset in exchange, taken a week to get it sorted.
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Janey_Jane
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Posts : 58

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05/09/2014 : 13:35:57      reply with quote


Thanks for the update, hopefully better speeds tonight then.
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terrier52
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Posts : 100

Website Member

14/09/2014 : 10:06:12      reply with quote



HIGH-SPEED Internet has arrived at around 1,000 homes and businesses in Silsden, with another 750 to follow soon.


www.keighleynews.co.uk/news/11465316.Silsden_councillors_welcome_arrival_of_superfast_broadband/
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Peter
Website Member
Posts : 4564

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14/09/2014 : 11:11:07      reply with quote


Too little too late.....

I had broadband two years before BT got around to providing anything. Cable provided by Yorkshire Cable, which became BlueYonder which is now Virgin Cable.

At the moment I have 100Mb / sec broadband access which actually works out at 64Mb / sec.

Can you match that BT?
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Replies in this thread : 9

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