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Topic : Compensation for loss of gas supply

grandad
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Posts : 1797

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04/04/2018 : 09:35:56      reply with quote


I've just got off the phone re compensation for the loss of gas supply.
The information is, Northern gas will calculate the length of time each home was off and automatically send 60 per 24hrs of disconnection to your gas supplier, so they can knock that amount off your bill.
This could take some time, they suggested it might be a month or a bit longer.
You do not have to do anything.
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hat
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Posts : 391

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04/04/2018 : 09:58:00      reply with quote


do you know if its per every full 24 hours or is it calculated to the hour? ie if we were off from 8am friday to 7pm sunday do we get compensated for 48 hours or 61?
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gazzer
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Posts : 3137

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04/04/2018 : 12:27:36      reply with quote


I was told at the Church Hall nothing for the first 24 hours and then 30 for each full 24 hours after that and it is confirmed on their website https://www.northerngasnetworks.co.uk/wp-content/uploads/2018/01/Standards-of-Service-2016-17.pdf
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tetleydrinker
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Posts : 310

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05/04/2018 : 10:04:17      reply with quote


Have a look at www.northerngasnetworks.co.uk/2018/04/05/silsden-compensation-payments/
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dexter
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Posts : 572

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05/04/2018 : 11:03:12      reply with quote


So it looks like the 60 per 24 hours is correct.. seems fair...
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victor
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Posts : 728

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05/04/2018 : 20:48:52      reply with quote


I read it as 30 for 24 hours then 30 for every additional 24 hours.
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adeythom
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Posts : 62

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05/04/2018 : 20:53:51      reply with quote


quote
posted by victor
I read it as 30 for 24 hours then 30 for every additional 24 hours.
"As looking after our customers is always a priority to us we pay double the regulatory standard payment to all affected customers." - from the page referenced above. The regulatory payment is 30 per 24 hour period, so we'll be getting 60. I assume!

happy :)
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victor
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Posts : 728

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06/04/2018 : 08:32:24      reply with quote


Sorry for my error, I should have read the third paragraph.
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kdew
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Posts : 127

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08/04/2018 : 21:03:56      reply with quote


The gas engineer that reconnected our house said that 60 per 24 hours is paid to your supplier and that you will get half of that but you have to contact your supplier otherwise they will keep it for themselves.
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dogcatcher
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Posts : 3870

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09/04/2018 : 09:11:53      reply with quote


heck why are there so many different quotes out there for compensation,and if true why does your supplier get half.
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