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Forums Home > General Forum > Rowlands Pharmacy - change for the worse

  

Replies in this thread : 6

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Topic : Rowlands Pharmacy - change for the worse

Jolly Bob
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Posts : 48

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03/07/2018 : 12:40:41      reply with quote


For the 2nd time this year, this pharmacy has failed to fulfill my prescription. There were no records apparently, to show the shortfall. This is just not good enough
Since the pharmacy changed a few months since I have noticed changes which I do not like, namely the layout, the service and shortfalls.
Where have all the original very hepful staff gone?
I was told told that all the original staff have left of there own accord???????
It seems that every time I go in , the staff is different.
Does anybody know what is going on??
I have now reluctantly changed my pharmacy
I understand that I am not alone in my concerns
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Saskatoon Berry
Website Member
Posts : 8

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03/07/2018 : 14:29:48      reply with quote


Agreed. Several bad experiences over the last month. Contacted Rowlands complaints department via their website site last week. Still waiting for a reply. I am too in the process of changing pharmacies.
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jj126
Website Member
Posts : 88

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03/07/2018 : 14:42:34      reply with quote


I have emailed Rowlands three times in the past. The first two were to tell them how excellent the staff were in the pharmacy.I think the service they supplied in the past was way above expectation. I was prescribed two lots of meds and,although I didnít have my scripts delivered,they delivered them because of the nature of the meds.
Now as the OP says,what a difference. The lovely,helpful staff have gone and if you see the same person twice youíll be lucky. I,too,have changed pharmacy,I believed that by being loyal to my usual pharmacy I would maybe help yet another shop in the village stay afloat - but if this is the way itís going to continue then itís downhill all the way.
The third email I sent was to say exactly what Iíve written above - the old shop with its original excellent staff is a real loss to the village.
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mayflower
Website Member
Posts : 45

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03/07/2018 : 15:34:36      reply with quote


jj126 ,I too stayed faithful to the little one opposite the beck. Always really helpful staff,happy to help all these years. Sorry to see that one close 😕 Doesn't seem to be any stock in this other one,not at all the same service. I didn't want to jump ship whilst staff from the other we're still there....Wonder how much longer it will be there, thinking they might be running it down....!! Perhaps the big boys at the HC Pharmacy have won this one, sad to say...!!!!
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jj126
Website Member
Posts : 88

Website Member

03/07/2018 : 16:07:20      reply with quote


Mayflower - I rarely used the little one so canít really comment on that one. One of my friends was more or less ignored when she went in the updated one the other week,bad customer service.i think we did well to stay loyal,letís face it,the opening hours and the parking at the health centre are better,you would think Rowlands would make more effort considering the opposition.
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dogcatcher
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Posts : 3861

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03/07/2018 : 18:23:06      reply with quote


this post has been edited 1 time(s)

use the one at the health centre never had a problem .yes and free delivery service is great,always on time
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Happywalker
Website Member
Posts : 141

Website Member

03/07/2018 : 18:52:36      reply with quote


The free delivery service from the one at the surgery is excellent, makes my life so much easier, and such nice men.
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Replies in this thread : 6

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